Shipping policy
Shipping Policy
At Luxe Arabia, we are committed to delivering your orders safely and efficiently across the United Arab Emirates. We aim to provide a smooth, reliable, and convenient shopping experience for every customer.
1. Order Processing Time
Orders are typically processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping & Delivery Time
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Estimated delivery: 3–7 business days across the UAE after order processing.
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Delivery times may vary depending on your location, courier availability, public holidays, or unexpected circumstances.
Please note that all delivery times are estimates and are not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order. Any free shipping promotions will be subject to the terms specified at the time of purchase.
4. Order Tracking
Where tracking is available, customers will receive tracking details via email or other contact information provided at checkout. Tracking updates may take some time to appear after dispatch.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details. Luxe Arabia will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses. Please contact us as soon as possible if you notice an error in your shipping information.
6. Delayed or Missing Orders
Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery period, please contact our support team for assistance.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the item and packaging. We will review the issue and assist you in accordance with our return and refund policy.
8. Delivery Attempts
Please ensure that someone is available to receive the order at the provided delivery address or phone number. Additional delivery attempts or redelivery arrangements may depend on the courier's policies.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Luxe Arabia
Email: luxearabia.official@gmail.com
Location: United Arab Emirates
We appreciate your trust in Luxe Arabia and thank you for shopping with us!